Where do you ship from, and how long does it take?
Most orders ship from our US fulfillment centers. US orders arrive within 2–8 business days; EU orders typically arrive within 7–15 business days. A few items marked “extended shipping” may take a little longer. You'll receive a tracking link the moment your order ships.
How much is shipping?
United States: FREE on orders over $40, otherwise a flat $4.95. European Union: a flat €5.95 per order.
What if my dog (or I) don't love it?
Easy — you're covered by our 30-Day Money-Back Guarantee. Contact us within 30 days of delivery and we'll make it right, refund or replacement, your choice.
Is your gear safe for pets?
Yes. We only list products made from pet-safe, non-toxic materials. If you ever have a concern, email us and we'll share the product's material details.
How can I track my order?
You'll get a tracking email within 1–3 business days of ordering. You can also track anytime by replying to your confirmation email.
Do you ship to Europe?
Yes — we currently ship across both the United States and the European Union. More regions are coming soon.